As an oceanmaster, I deal with quite a few complaints every shift. Aside from the valid swearing and theft complaints, I get a lot of complaints in which it's very obvious that the complainer just wants the complainee to be punished by a higher authority.
Reasons for complaints range from "she wuz meen" to "he did something and stopped when I threatened to complain" to "threating to report me for no reson."
We all live in very pacifistic societies. I remember being told over and over in school to not respond to teasing or attempts to pick fights, but to ignore them and walk away. While I can see the logic of this policy (if you come across two children fighting, you have to punish both of them. you cannot determine who started what or who said what on the kids' say-so.) it obviously doesn't address the human desire for vindication and action. So quite logically, children tell authority figures and want those figures to do something that they can feel happy about.
That's not the lesson I want children or our players especially to learn.
The problem is of course that you cannot always control what happens to you. Terrible things can happen to you, especially when you are a child and relatively helpless. What you always have control of is how you react to a situation and what you do. Somebody out to provoke you? You have better things to do with your leisure time. You can't control of somebody decides to be an jerk on the interwebs, but you can decide whether you're going to waste your game time shouting pixels and getting frustrated or use your game time to go do something fun. (I plan to come up with a programmatic way to teach this to computer game players and get very wealthy while benefiting society.)
And hey, if arguing with people is your way of having fun in Puzzle Pirates, that's fine. Don't spam the complaint queue expecting some higher authority to help you with that, though. Honestly, the higher authority has bigger things to deal with, like that manager who took off with 200 items of black/gold/Atlantean clothing that didn't belong to him from the tailor rack.
Furthermore, there are game tools that take care of problems like these with unbelievable efficiency. Often are the times that I have wished for a /mute function in real life. I have encountered persons on the bus so personally offensive that I wished for nothing more than a white-hot meteor to come raining down from the sky to incinerate these persons to nothing more than mineral powder from their bones, leaving no trace of organic material so that their accursed DNA was wiped clean from the face of this earth. By fire. CLEANSING FIRE.
Love the mute command. The mute command is your friend. You know that question "What if there was a war and nobody showed up?" What if there was an idiot in Puzzle Pirates and everybody on the server muted him?
Bliss.
Posted by Hypnos in Support | Apr 16, 2008 | 16 Comments | permalink
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Posted by Shannal, Midnight
<3 Hypnos
April 16, 2008 at 08:37 PM PDT | permalink
Posted by Llama
I first read that as "white-hot Metaphor"
The Looterati would approve, at least.
April 17, 2008 at 08:05 AM PDT | permalink
Posted by Jolyma
April 18, 2008 at 06:32 AM PDT | permalink
Posted by TOG
April 19, 2008 at 05:40 AM PDT | permalink
Posted by Sharktail, Sage
April 19, 2008 at 05:20 PM PDT | permalink
Posted by Queenofb
April 21, 2008 at 06:56 AM PDT | permalink
Posted by Oppenheim
April 25, 2008 at 02:23 PM PDT | permalink
Posted by Oppenheim
April 25, 2008 at 02:23 PM PDT | permalink
Posted by emmilise
April 27, 2008 at 10:58 AM PDT | permalink
Posted by Sev
April 30, 2008 at 08:22 AM PDT | permalink
Posted by Ajackss
May 09, 2008 at 07:30 AM PDT | permalink
Posted by Fenrir
I think it provides insight and guidance that is often lacking. I was wondering a few things though. Way back before there were any doubloon oceans, I think there were some official-ish posts by Cleaver suggesting that dock-pressing was disruptive to the game, and should be complained in the interest of ensuring that new players are less likely to have their first game experience be a negative one.
I know that I've been guilty of complaining people on occasion for things like bad sportsmanship in rumble or SF (like threatening to send complaints about how you're cheating any time they lose) In my mind, this was not about being petty, and more about letting ringers decide whether or not this person was harmful to the game experiences of the public.
Since the doubloon oceans have opened, there seems to be a lot more of this type of behavior, and it's become unclear where the threshold lies between complaints that are for the good of the community and which complaints are just adding to the problem of spam the OMs have to deal with.
Anyhow, I'm too wordy, but I'd like to point out that at least some number of those complaints are not from pettiness, and posts like these that provide some guidance will likely cut down on spam from the over-zealous do-gooder types.
May 10, 2008 at 09:40 AM PDT | permalink
Posted by Fenrir
I think it provides insight and guidance that is often lacking. I was wondering a few things though. Way back before there were any doubloon oceans, I think there were some official-ish posts by Cleaver suggesting that dock-pressing was disruptive to the game, and should be complained in the interest of ensuring that new players are less likely to have their first game experience be a negative one.
I know that I've been guilty of complaining people on occasion for things like bad sportsmanship in rumble or SF (like threatening to send complaints about how you're cheating any time they lose) In my mind, this was not about being petty, and more about letting ringers decide whether or not this person was harmful to the game experiences of the public.
Since the doubloon oceans have opened, there seems to be a lot more of this type of behavior, and it's become unclear where the threshold lies between complaints that are for the good of the community and which complaints are just adding to the problem of spam the OMs have to deal with.
Anyhow, I'm too wordy, but I'd like to point out that at least some number of those complaints are not from pettiness, and posts like these that provide some guidance will likely cut down on spam from the over-zealous do-gooder types.
May 10, 2008 at 09:42 AM PDT | permalink
Posted by Carsomyr
May 10, 2008 at 02:44 PM PDT | permalink
Posted by Carsomyr
The mute command is great! It's the only reason skellie frays are still enjoyable, and I absolutely LOVE the auto-decline feature. <3 And my alt's crew chat has really cut down on the idiocy lately.
May 10, 2008 at 02:49 PM PDT | permalink
Posted by Carsomyr
Having said that, it's also the command that's caused me grief. I only recently found out that you need the tart to actually be on your hearty list for it not to tell them they've been muted.
That would've been some REALLY nice information to have before muting and complaining 20 harrassment alts. So my apologies to whichever OM was on duty for that flood. I'll make it up to you. I'll take you out for dinner, buy you cookies and make you blonde and well-tanned, kk?
May 10, 2008 at 02:52 PM PDT | permalink